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★★☆☆☆September 4
予約していたのに30分待たされました。料理はおいしかったけど、店員さんの対応が少し冷たく感じました。What it says: I had a reservation but waited 30 minutes. The food was good, but the staff felt a little cold.
Owner’s reply (sample)ご予約をいただいていたにもかかわらず、30 分お待たせしてしまい申し訳ございません。スタッフの対応についてもご指摘を重く受け止め、案内の仕方を見直します。お料理をお楽しみいただけたことは何よりです。お気づきの点はメールでも承ります。またのお越しをお待ちしております。マネージャー
What you are posting: We are sorry you waited 30 minutes despite your reservation. We take the comment about our staff seriously and are reviewing how we greet guests. We are glad you enjoyed the food. You are welcome to email us with anything further. We hope to see you again. Manager